![]() The Industry, currently employing about 1 million Filipinos, is also projected to increase employment by providing a total of about 1.3 to 1.5 million new jobs in the next three years, both in terms of employees directly and indirectly employed. Activity in the industry appears to be robust enough such that the industry’s projected total income range would reach US$ 40 to 55 billion by 2020. In 2016, BPO in the Philippines continued to experience a positive growth rate. Future for the BPO Industry in the Philippines However, the Philippines Government need to continue to provide increased Government support to speed the development of national infrastructure projects, for this rapidly expanding industry. The sector currently contributes 9 percent of the country’s GDP growth. ![]() The growth in the Philippine BPO sector therefore remains bullish for this year, and the industry is expected to hit a Government revenue target of US$25.5 billion and 1.4 million people employed by the year end. RELATED: Pre-Investment and Market Entry Advisory from Dezan Shira & Associates In 2015, the Philippines replaced Mumbai as the 2nd ranking BPO destination and will in all likelihood continue to maintain a high position in the Top 10 worldwide outsourcing destinations (dominated mostly by Indian cities) in 2017. ![]() The majority of international research and data companies have placed the Philippines as the no 1 trending country as the top outsourcing destination. The Philippines Department of Trade and Industry (DTI) defines BPO as the “delegation of service-type business processed to a third-party service provider.” The industry is generally divided into the following sectors: Contact centers, back office services, data transcription, animation, software development, engineering development and game development.īPO in the Philippines is becoming a key developing industry, primarily due to the relatively low cost of living, and a workforce which composed mainly of young Filipinos with good spoken English language skills. ![]()
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